Thursday, May 14, 2009

We'll Pick You Up?


Here's my rant for the day. We are in the Seattle area today, looking at a few practices (and visiting our good friends who just moved) and needed a rental car. I made a reservation with Enterprise because they say in their advertising that they will pick you up. I called this morning to have them come get us and they said "I'm sorry, you are out of our area and won't be able to pick you up." Maybe I should add that we are staying a mere 5 miles away from that particular Enterprise location. And they wouldn't pick us up. He suggested I call another location, which I did, and they didn't have any cars available. Brett calls next and argues for about a half hour with the original location and gets them to call around and find a car for us at a closer location. They call back 15 minutes later and say they weren't able to find anything closer and they will, in fact, pick us up. I couldn't believe it! We decided they need to change their slogan to "Enterprise: we'll pick you up, but only if you are within walking distance."